Frequently Asked Questions
Firstly, don’t panic! You are not alone! There are lots of people and business owners just like you, who are confused and bamboozled by the crazy fast paced internet and ever changing technology. Please don’t let that put you off getting a website for your business… if you own a business – you NEED a website! We are here to help! We know what works for most small businesses, and we know what you need to do to get found online. Get in touch today and let’s get this ball rolling!
At hungrywolf®, we like to keep things simple with low rate monthly plans. Our small business websites start from £29 per month with no setup fees. You can view our website pricing here. There are no other costs involved – that’s it!
Your ongoing fee is for Website Management and includes everything required to keep your site up and running and working for you! This fee includes website hosting; domain name renewal; Google business suite management; local SEO; copywriting; editing and updating of content; security updates and upgrades; scheduled backups and advice and support where possible. Rest assured, you do not need get involved in anything too ‘techy’ and we promise to keep things simple!
Nope. None. Not at all! Once quoted, you will receive one simple monthly fee for setup and ongoing management. All inclusive and exceptionally simple. G Suite for business costs are included. Unless, your requirements change, there are no other additional costs involved.
Yes, we are web designers and so we probably would say that. If you would like to portray a professional image for your business or trade, then you need a website. If you would like more customers or clients, then you need a website. If you want to make it really simple for people to get in touch with your business, then you need a website. Trust us… it’s worth it and we’ll do all the hard work for you!
Yes, this is fine! There is a simple transfer process that must be completed before we can start work with your site on our servers, but rest assured that you remain the owner at all times.
Although your current hosting provider may be great, we do need to transfer your domain and hosting services to our servers before we can start any works. This is due to our hosting environment requirements, that in turn gives you additional security and fast loading speeds.
Every website we create includes a G Suite account (formerly Google Apps for work) giving you access to professional Gmail for Business, online storage, shared calendars, video meetings and more. This keeps the technical side of email and syncing your devices very simple and secure! It is specifically built for business and helps you run your business on the go!
Certainly! All websites include basic copywriting of content and 5 high quality stock images (this is usually enough, but more can be obtained for a small fee if required). Once we have learned what you currently have, what you do, where you do it and who who do it for, then we do additional online research into your market in order to deliver the best result possible. It is always nice for images or photos of your work to be included, so it’s a good idea to start building a portfolio of your best work to show off to potential clients!
If you are a startup or do not currently have a business logo, then we can help. We work with local and international online companies that provide Logo Design for a range of budgets. Designed to match your existing or new business colour scheme / style / website, we will ensure you get the best professional results possible.
We’ve kept this really simple… if you would like any changes, additions, alterations to your website, or you would like to discuss any other requirements, please email your requests to firstname.lastname@example.org and they will be promptly dealt with. All small business websites we create are hosted and fully managed by us. You don’t have to spend time learning how to use any complicated software, learn how to code or edit DNS, or even risk making any costly mistakes when trying to update your website – we do it all for you!
All our websites are built from the ground up using some of the best themes and structures available. We use WordPress within a secure custom hosting environment, therefore recommend all sites are refreshed from new. This will give us the fantastic opportunity to ensure that your site is fully up to date with current standards and will ensure the SEO is going to work for you! If you have existing content, images, menus etc then the process is really simple and your current website can be copied to your new version with no issues.
Firstly, we can not and do not promise first page results with any website we develop. If anyone does, then walk away… fast! We do, however, promise to do our very best with the resources we have and the information we are given. We have many years of experience of helping small business websites online, and the results speak for themselves. Yes, there have been ups and downs and Google likes to move the goal posts without warning (just to keep us on the ball), but if we work together to gather the right information, target the right market and keep a close eye on your competitors, then there is no reason why you won’t get the best results!
All payments are taken through Direct Debit using a secure 3rd party provider named ‘GoCardless’. You have full control over your payments and you are covered by the Direct Debit Guarantee. We do not store any card information ourselves.
We create and manage websites for local businesses, yes. But due to the amazing nature of the internet, these businesses can be located anywhere in the UK! We can call you, email you and message you. If you own a local business, we can help you! We rarely meet our clients face-to-face, that’s the glory of the internet – we can do all our business online thus passing on huge savings to you!
We don’t currently offer eCommerce web design for web shops or stores. We offer small business brochure web sites that are designed to get you found online!
Sure. We can help set up new campaigns or review existing accounts. Designed to compliment your website and existing SEO, using Google AdWords can help give your site a boost at any time!
Nope. But it may help get you business! If you are unsure what to do or how to do it, then we can help. We can even manage your social media accounts for you!
Yes. Rest assured you will own the site and content – it’s all yours! Although stock images may have 3rd party copyright and there are ongoing licenses for software development involved. If for any reason you need to move away from our services or close your website, we will do our best to help and you will receive copies of all content for your records. All we ask, is that we can use screenshots and descriptions for our portfolio.
We would like to think that you will stay with us for the lifetime of your business, but things can change, crop up, or you may decide you’ve had enough. We do ask that you give us at least 12 months in order for your website pages to settle within the search results. This way, we can monitor how well our SEO worked and continue to tweak, change and edit your content accordingly.
In the unfortunate instance you would like to move or close your account with hungrywolf®, we won’t stand in your way. We will do everything possible to help you move smoothly to another provider or close your website, whilst ensuring you receive all content and materials used during the process.